Experience: 1-2 years
HCLTech has announced a Walk-In Drive for IT Service Desk L1 & L2 professionals in Lucknow. Candidates with experience in Technical Support, IT Service Desk, and International Voice Support can attend this hiring drive and explore career opportunities with one of India’s leading IT companies.
Overview
| Details | Information |
|---|---|
| Company Name | HCLTech |
| Job Role | IT Service Desk L1 & L2 |
| Location | Lucknow, Uttar Pradesh |
| Experience | 6 Months – 4 Years |
| Qualification | Graduate (Mandatory) |
| Interview Mode | Walk-In |
| Interview Date | 12 June 2026 |
| Interview Time | 10:00 AM – 11:30 AM |
Eligibility Criteria
Candidates applying for this role should meet the following requirements:
- IT Service Desk or Technical Support experience is mandatory.
- International Voice Support experience preferred.
- Knowledge of ServiceNow or any Ticketing Tool.
- 6 Months to 4 Years of relevant experience.
- Excellent English communication skills.
- Graduation in any discipline is mandatory.
Who Should Not Apply?
- Freshers without relevant experience.
- Internship-only candidates.
- Candidates who attended an HCLTech interview within the last month.
Required Documents
Candidates must carry:
- Updated Resume/CV
- Aadhaar Card
- Passport-size Photograph (Optional)
Walk-In Venue
HCLTech, Gate No. 1, SDC 01,
Chak Gajaria Farms, Sultanpur Road,
Lucknow, Uttar Pradesh
Why Join HCLTech?
HCLTech is one of the world’s leading technology companies offering opportunities to work on global projects, develop technical expertise, and build a successful career in the IT industry. Employees benefit from continuous learning, career growth opportunities, and exposure to cutting-edge technologies.
HCLTech IT Service Desk Interview Questions and Answers
1. What is a Service Desk?
Answer:
A Service Desk acts as a single point of contact between users and the IT team. It helps resolve technical issues, manage incidents, and provide support to end users.
2. What is the difference between an Incident and a Service Request?
Answer:
Incident: An unplanned interruption in service, such as email or internet issues.
Service Request: A request for a standard service, such as password reset or software installation.
3. What is a Ticketing Tool?
Answer:
A Ticketing Tool is used to record, assign, track, and resolve user issues. Examples include ServiceNow, Jira, Remedy, and Zendesk.
4. What is ServiceNow?
Answer:
ServiceNow is an IT Service Management (ITSM) platform that helps organizations manage incidents, service requests, assets, and workflows efficiently.
5. How would you handle an angry customer?
Answer:
I would remain calm, listen carefully, understand the issue, empathize with the customer, and provide a suitable solution while maintaining professionalism.
6. What is Active Directory?
Answer:
Active Directory is a Microsoft directory service used to manage users, computers, permissions, and resources within an organization.
7. What is DNS?
Answer:
DNS (Domain Name System) converts domain names like google.com into IP addresses so computers can locate websites and services.
8. What is VPN?
Answer:
VPN (Virtual Private Network) creates a secure connection between a user and a company network over the internet.
9. How do you troubleshoot internet connectivity issues?
Answer:
- Check physical cable connections.
- Verify IP configuration.
- Ping the gateway and websites.
- Check DNS settings.
- Restart network adapters if required.
10. Why should we hire you?
Answer:
I possess strong troubleshooting skills, excellent communication abilities, and experience in technical support. I am eager to learn and contribute effectively to the organization’s success.
HR Interview Questions
Tell me about yourself.
Answer:
“My name is Prince Mishra. I have experience in website development, technical support, and troubleshooting. I have worked on various projects involving React, Node.js, and MongoDB. I enjoy solving technical problems, learning new technologies, and working with clients. I am looking for an opportunity where I can grow professionally while contributing to the success of the organization.”
Why do you want to join HCLTech?
Answer:
“HCLTech is a globally recognized technology company known for innovation, learning opportunities, and career growth. Joining HCLTech will help me enhance my technical skills and gain exposure to global projects.”
What are your strengths?
Answer:
- Quick learner
- Problem-solving skills
- Communication skills
- Teamwork and adaptability
- Positive attitude
What is your biggest weakness?
Answer:
“I sometimes spend extra time ensuring tasks are completed perfectly, but I have learned to balance quality with deadlines.”
Final Tips for Interview
- Carry multiple copies of your resume.
- Be confident and maintain good communication.
- Revise basic networking concepts (DNS, VPN, IP Address, TCP/IP).
- Learn ServiceNow fundamentals.
- Practice English speaking before the interview.
- Reach the venue at least 30 minutes early.
Best of Luck for Your HCLTech Interview! 🚀