TELUS Digital Walk-In Drive at YMCA for Customer Service Voice/Non Voice (New Delhi, 7th August 2026)
Meta Description: TELUS Digital walk-in at YMCA, Connaught Place for Customer Service Voice/Non Voice role. Salary 2.95-3.43 LPA, free transport, medical and life insurance.
Job Overview
Company Name
TELUS Digital
Role
Customer Service Voice/Non Voice
Job Type
Walk-In Drive
Experience
0 – 3 Years
Job Location
Noida, Gurugram
Salary
Rs. 2.95 – 3.43 LPA
Employment Type
Full Time, Permanent
Education
Any Graduate
Openings
51
Working Model
24×7, Work From Office
Key Highlights
Fresher Friendly
Fresher graduates eligible; graduates with 1+ year international voice experience also required for some profiles
Language Requirement
Excellent written and verbal English communication
Shift Type
Night shifts and rotational week offs
Relocation
Candidates should be comfortable relocating to Noida
Interview Format
Walk-in interview at YMCA Tourist Hostel, Connaught Place
Roles & Responsibilities
Area
Responsibility
Inbound Calls/Chat
Perform inbound calls/chat from wire transfer customers and agents
Query Resolution
Answer a wide range of inquiries and solve customer service issues and problems
Customer Service
Apply strong customer service skills including diplomacy and diffusing tense situations
Order Processing
Process customer orders and ensure accuracy and completion
Training Participation
Participate in continuous training sessions and share best practices
Documentation
Demonstrate good oral and written skills for call escalation via call sheet completion
Required Skills
Skill
Description
International Voice Experience
Minimum 1 year of international voice experience required
Communication Skills
Excellent written and verbal English communication
Customer Handling
Diplomacy and ability to diffuse tense customer situations
Shift Flexibility
Comfortable working night shifts and rotational week offs
Corporate Values
Ability to model respect, courage, passion, teamwork, and integrity
Eligibility Criteria
Education
Any Graduate
Experience
Fresher graduates eligible; graduates with minimum 1 year of International Voice experience required for experienced profiles
Communication
Excellent written and verbal English communication
Shift Comfort
Comfortable with night shifts and rotational week offs
Relocation
Should be comfortable relocating to Noida
Salary & Benefits
Salary Range
Rs. 2.95 – 3.43 LPA
Transport
Free pick-up and drop facility within 35 km from office address
Medical Insurance
Provided
Life Insurance
Provided
Job Location
Job Location
Noida, Gurugram
Walk-In Venue
YMCA Tourist Hostel, Gate No 1, Jai Singh Marg, Hanuman Road Area, Connaught Place, New Delhi, Delhi 110001
Important Dates
Event
Detail
Walk-In Date
Friday, 7th August 2026
Interview Time
10:00 AM – 4:00 PM
How to Apply
Step
Action
1
Reach the venue on 7th August 2026, between 10:00 AM – 4:00 PM
2
Carry updated resume and required documents
3
Be prepared to discuss shift flexibility and relocation to Noida during the interview
Documents Required
#
Document
1
Updated Resume
2
Educational certificates and mark sheets
3
Government ID proof
4
Previous employment documents (if applicable, especially for voice process experience)
Why Should You Apply?
Reason
Detail
Mega Openings
51 openings available, increasing chances of selection
Fresher Friendly
Fresher graduates welcome to apply
Strong Benefits
Free transport, medical insurance, and life insurance included
Global Exposure
Work with an internationally recognized customer experience company
Central Location
Walk-in venue at Connaught Place is centrally located and easy to reach
Interview Questions & Preparation
Customer Service Voice/Non-Voice Questions
Q1. How would you handle an angry customer during an inbound call or chat? Explain that you would stay calm, actively listen to their concern, acknowledge their frustration, and focus on resolving the issue quickly without escalating the tension.
Q2. What steps would you take to process a customer order accurately? Mention verifying customer details, cross-checking order information against the system, confirming accuracy before finalizing, and double-checking for errors before completion.
Q3. How do you handle a situation where you don’t have an immediate answer for a customer query? Say that you would inform the customer you are checking further, consult available resources or escalate to a senior if needed, and follow up until the query is resolved.
Q4. What is call escalation, and when would you use it? Explain that call escalation involves transferring a complex or unresolved issue to a senior or specialized team when it falls outside your ability to resolve directly, ensuring proper documentation via call sheets.
Q5. What is the difference between handling a voice process and a non-voice (chat) process? Explain that voice process requires real-time verbal communication and quick thinking on calls, while non-voice/chat process requires strong written communication, multitasking across chats, and precise typing.
Communication & HR Questions
Q1. Tell me about yourself. Keep it short – mention your educational background, any prior voice/chat process experience, and your comfort with English communication.
Q2. Why do you want to work in a Customer Service Voice/Non-Voice role? Say that you enjoy interacting with people, are confident in your communication skills, and see this as a strong opportunity to build a career in international customer support.
Q3. Are you comfortable working night shifts and rotational week offs? Be honest and confident. Mention that you understand the 24×7 working model and are prepared for night shifts and rotational offs.
Q4. Are you willing to relocate to Noida for this role? Answer clearly and honestly, since relocation comfort is a stated requirement for this position.
Q5. How do you stay motivated during a full day of handling customer calls or chats? Explain that you would stay organized, take scheduled breaks to recharge, and remind yourself of the goal of helping each customer effectively.
Preparation Tips Before Applying
Area
Tip
English Practice
Practice clear, confident spoken and written English before the interview
Voice/Chat Process Basics
If you have prior voice or chat process experience, be ready to discuss specific examples
Relocation Clarity
Decide in advance about relocation to Noida, since it will likely be asked
Dress Code
Wear formal or business-casual attire for a professional impression
Timing
Arrive within the 10 AM – 4 PM window on 7th August (Friday)
Documents
Carry resume and educational certificates to the walk-in
Frequently Asked Questions
Question
Answer
Is this role open to freshers?
Yes, fresher graduates are eligible; graduates with 1+ year of international voice experience are also required for some profiles.
What is the salary offered?
Rs. 2.95 to 3.43 LPA.
What are the walk-in date and timing?
Friday, 7th August 2026, from 10:00 AM to 4:00 PM.
Where is the walk-in venue located?
YMCA Tourist Hostel, Connaught Place, New Delhi.
Is relocation required for this role?
Yes, candidates should be comfortable relocating to Noida for the job location.
