Experience: 0-1 year
Shining Stars Institution & Travels ke through Customer Care Specialist role ke liye ek bada walk-in drive organize kiya ja raha hai, jo ek saath teen cities — Noida, Gurugram, aur Lucknow — mein hoga. Ye drive un candidates ke liye accha option hai jo customer service field mein apna career start ya switch karna chahte hain, chahe wo 12th pass ho ya graduate.
Shining Stars Institution & Travels Ke Baare Mein
Shining Stars Institute of Professional Studies 2012 mein establish hui thi, aur ye Financial, Banking, aur Aviation/Tourism sectors ke liye trained professionals taiyar karne ka kaam karti hai. Company ka main goal educated job-seekers aur employable professionals ke beech ka gap kam karna hai, industry-specific skills provide karke. Ye ek recruitment/staffing consultancy hai jo candidates ko different companies ke customer service roles mein place karti hai.
Role Kya Hai
Ye position Customer Care Specialist ki hai, jisme candidates ko customers ke queries handle karni hongi — products, services, order status, billing, aur company policies se related. Kaam mein customer issues diagnose karna, step-by-step solutions dena, aur complex cases ko higher management tak escalate karna shamil hai. Depending on location, ye role Domestic ya International process ho sakta hai.
Key Responsibilities
- Customer questions ka prompt response dena (products, services, orders, billing)
- Customer issues identify karke root cause diagnose karna aur solutions dena
- Complex cases ko specialized teams ya management tak escalate karna
- CRM system mein customer interactions aur feedback record karna
- Company policies, new features, aur promotions ke baare mein updated rehna
- Empathy aur professional tone maintain karke customer trust build karna
Eligibility Criteria (Location-Wise)
Ye drive teen cities mein alag-alag eligibility ke saath ho rahi hai, isliye apni location ke hisaab se criteria check karein:
Lucknow (Hazratganj):
- Qualification: Any 12th Passed
- Process: Domestic
- Age Limit: Max 30 years
Noida (Sector 62 & 63):
- Qualification: Any 12th Passed
- Process: Domestic
- Age Limit: Max 30 years
Gurugram (Sector 18 & 20):
- Qualification: Any Graduate (Fresher/Experienced) OR UG with Experience
- Process: International & Domestic dono
- Age Limit: Max 30 years
Common: Immediate joiners sabhi locations ke liye preferred hain.
Job Details At A Glance
| Location | Qualification | Salary (Fresher) | Salary (Experienced) | Process |
|---|---|---|---|---|
| Lucknow | 12th Pass | ₹13K-15K In-Hand | Up to ₹25K CTC | Domestic |
| Noida | 12th Pass | ₹15K-19K CTC | Up to ₹23K CTC | Domestic |
| Gurugram | Graduate | ₹24K CTC | Up to ₹28K CTC | International & Domestic |
Other Details:
- Total Openings: 120
- Experience Required: 0-4 years
- Interview Mode: Walk-In Only
- Walk-in Dates: 1st – 31st August 2026
- Timing: 11:00 AM – 1:00 PM
Contact Details
Query ya resume share karne ke liye: 📞 Indrajeet – 9196254114 (Call ya WhatsApp dono available hai)
Job updates ke liye WhatsApp group bhi join kiya ja sakta hai (official listing mein link diya gaya hai).
Apply Kaise Karein
Candidates apni respective city ke walk-in venue par diye gaye time slot mein directly ja sakte hain, ya pehle Indrajeet se contact karke apna interview align kar sakte hain.
View Full Listing – Naukri.com
Walk-In Ke Liye Kya Le Jayein
- Updated resume (2-3 copies)
- Educational certificates (10th/12th ya graduation, jo bhi applicable ho)
- Age proof (kyunki age limit 30 years hai)
- Government ID proof (Aadhar Card/PAN Card)
- Passport size photographs
- Previous experience proof (agar applicable ho)
Interview Mein Puche Jaane Wale Common Questions
Customer care roles mein mainly communication aur problem-solving ability check ki jaati hai:
- Apne baare mein batayein.
- Aap customer care/customer service field mein kyun aana chahte hain?
- Agar ek customer angry ho aur unka issue turant solve na ho pa raha ho, to aap kaise handle karenge?
- Aap CRM ya kisi record-keeping tool se familiar hain kya?
- Rotational shifts ya different locations mein kaam karne ke liye aap comfortable hain kya?
- Aap immediate join kar sakte hain kya?
- (Gurugram ke liye) International process mein kaam karne ke liye aapki English communication kaisi hai?
Tips:
- Basic communication clear rakhein — chahe Domestic process ho ya International, polite aur professional tone important hai.
- Customer-handling scenarios (angry customer, complex query) ke liye practical examples soch kar jaayein.
- Apni city ke according eligibility criteria dobara confirm kar lein taaki koi confusion na ho.
FAQs
Q: Kya 12th pass candidates apply kar sakte hain? Haan, lekin sirf Lucknow aur Noida locations ke liye. Gurugram ke liye graduation zaroori hai.
Q: Kya freshers apply kar sakte hain? Haan, sabhi teen locations mein freshers eligible hain, salary experience ke hisaab se vary karegi.
Q: Age limit kya hai? Teeno locations ke liye maximum age 30 years hai.
Q: Kya ye directly company ki job hai? Nahi, ye hiring Shining Stars Institution & Travels naam ki staffing consultancy ke through ho rahi hai, jo candidates ko different client companies mein place karti hai.
Q: Kya koi fee lagti hai apply karne ke liye? Naukri.com ki policy ke according genuine recruiters kabhi registration ya refundable fee nahi maangte. Agar koi payment demand kare to avoid karein aur verify karein.
Disclaimer: Ye job information Naukri.com par publicly listed job posting se collect ki gayi hai. Ye hiring ek staffing consultancy (Shining Stars Institution & Travels) ke through ho rahi hai. Walk-in interview mein jaane se pehle company details aur venue authenticity khud verify karein. Koi bhi advance fee ya payment maangne wale offers se saavdhan rahein. PageNest kisi bhi selection ya job offer ki guarantee nahi deta.