Experience: 0-2 years
Agar tum technical support me career start karna chahte ho aur computers ki basic knowledge hai, toh yeh post tumhare liye hai. Teleperformance (TP) — duniya ki #1 customer experience company — ne Gurugram me TSX Voice Executive (Technical Voice Support) ke liye Walk-In Drive rakha hai. Drive 26 August 2026, Budhwar ko hai — shaam 4 baje se raat 8 baje tak. Freshers bilkul welcome hain.
Job Ki Poori Detail
| Detail | Jankari |
|---|---|
| Position | TSX Voice Executive – Technical Support |
| Company | Teleperformance (TP) |
| Location | Gurugram, Haryana |
| Drive Date | 26 August 2026 (Wednesday) |
| Timing | 4:00 PM – 8:00 PM |
| Experience | Fresher – 2 Saal |
| Job Type | Full Time |
| Point of Contact | Alok Sharma |
Walk-In Ka Address
Teleperformance, Plot Number 398, Phase 3, Udyog Vihar, Gurugram – 122016
Eligibility – Kaun Apply Kar Sakta Hai?
- Freshers welcome — koi experience mandatory nahi
- Basic computer knowledge honi chahiye
- Good written English communication — chat process bhi hai
- Technical issues samajhne aur resolve karne ki basic ability
- Fast-paced environment me multitask kar sakna
- Professional communication aur process guidelines follow karna
Kaam Kya Karna Hoga?
- Customers ko chat process ke through technical support dena
- Software, hardware, internet aur basic troubleshooting related queries resolve karna
- Accurate aur timely resolutions deliver karna — high customer satisfaction maintain karna
- Complex technical issues identify karna aur appropriate team ko escalate karna
- Customer interactions aur resolutions properly document karna
- Process guidelines follow karna aur professional communication maintain karna
Yeh Job Kyun Karni Chahiye?
Freshers Ke Liye Perfect: Koi experience nahi chahiye — basic computer knowledge aur English kaafi hai shuru karne ke liye.
Teleperformance Brand: Duniya ki #1 customer experience company — resume me instantly recognized naam.
Technical Skills Build Hongi: Software, hardware, internet troubleshooting — yeh skills IT career me aage bahut kaam aati hain.
Evening Drive: 4 PM se 8 PM timing — jo log din me busy hain woh bhi attend kar sakte hain.
Apply Karne Ke 2 Tarike
Option 1 — Seedha Walk-In Karo:
📍 Plot 398, Phase 3, Udyog Vihar, Gurugram 📅 26 August 2026 | ⏰ 4 PM – 8 PM
Option 2 — Resume Pehle Bhejo:
📧 riya.kumari30@teleperformance.com
Interview Ki Taiyari – Yeh Questions Zaroor Padho
Technical Support Questions
Q. What are the basic steps to troubleshoot a computer that is running slowly?
Check the Task Manager for high CPU or RAM usage — identify and close unnecessary processes. Clear temporary files and browser cache. Check available disk space — low storage slows down the system significantly. Run an antivirus scan to rule out malware. Disable unnecessary startup programs. Restart the system if not done recently. If the issue persists, check if the OS and drivers are updated.
Q. A customer says their internet is not working. How do you troubleshoot?
First confirm if it is affecting only one device or all devices on the network. If all devices are affected, the issue is likely with the router or ISP — ask them to restart the router. If only one device, check if WiFi is enabled and connected to the correct network. Ask them to forget the network and reconnect. Run ipconfig in Command Prompt to check if an IP address is assigned. Try the ping command to test connectivity. If nothing works, escalate to the network team.
Q. What is the difference between hardware and software issues?
Hardware issues involve physical components — RAM, hard drive, keyboard, monitor, printer. Symptoms include strange noises, physical damage, components not being detected, or blue screen errors. Software issues involve programs, operating systems, or settings — symptoms include crashes, error messages, slow performance, or applications not opening. Diagnosing which category the issue falls in helps determine the right resolution path.
Q. What is a browser cache and why would you ask a customer to clear it?
A browser cache stores temporary copies of web pages and media to load them faster on repeat visits. Over time, a corrupted or outdated cache can cause pages to display incorrectly, login issues, or slow browsing. Clearing the cache forces the browser to fetch fresh data from the server — resolving many common browsing issues without any complex fix.
Q. What would you do if a customer is very frustrated and you cannot immediately resolve their issue?
Acknowledge their frustration genuinely — “I completely understand this is inconvenient and I want to fix this for you.” Be transparent about what you are doing and why. Give them a realistic timeline. If escalation is needed, explain the process clearly so they know what to expect next. Never make the customer feel dismissed — your tone and empathy matter as much as the technical resolution.
Communication & HR Questions
Q. Tell me about yourself.
Mention your education, basic technical skills — computers, internet, any tools you know — and why technical support interests you. If you have helped friends or family troubleshoot tech issues, mention it — it shows practical thinking. Keep it to 2 minutes and speak clearly.
Q. Why do you want to work in technical support?
Say that you enjoy solving problems and helping people — technical support combines both. Every call or chat is a different challenge, and successfully resolving an issue and leaving the customer satisfied is genuinely rewarding. Teleperformance’s scale and global client base make it an ideal place to build a strong technical support foundation.
Q. How do you handle multitasking during a busy shift?
Say that you prioritize by urgency, use available tools efficiently, keep notes updated in real time, and communicate proactively with customers when resolution takes time. In a chat process specifically, managing multiple simultaneous conversations requires staying organized and focused — which you are prepared for.
Walk-In Ke Liye Kya Lekar Jaana Hai?
✅ Updated Resume — printed copy
✅ Government ID Proof — Aadhar Card ya any valid ID
✅ Marksheets — 10th, 12th aur graduation agar complete ho
Last Minute Tips
✅ Drive 26 August, shaam 4 baje se 8 baje tak — evening timing hai, din me taiyari kar sakte ho
✅ Basic troubleshooting steps practice karo — slow computer, no internet, browser issues — yeh sab ek baar revise karo
✅ English likhna practice karo — chat process hai, written communication evaluate hogi
✅ Resume pehle email kar sakte ho — riya.kumari30@teleperformance.com
✅ Udyog Vihar Phase 3 — Gurugram ka well-known IT area hai, easily accessible
Aakhri Baat
Teleperformance me Technical Support se career start karna ek smart move hai — global company, real technical skills, aur freshers ke liye open door. 26 August ko shaam 4 baje Udyog Vihar pahuncho — resume aur ID lekar.
👉 LinkedIn Pe Apply Karo – Teleperformance Technical Support Specialist
📍 Plot 398, Phase 3, Udyog Vihar, Gurugram – 122016 📅 26 August 2026 | ⏰ 4 PM – 8 PM 👤 POC: Alok Sharma | 📧 riya.kumari30@teleperformance.com
Yeh post apne un dosto ke saath share karo jo Gurugram me hain aur technical support me career start karna chahte hain — freshers ke liye Teleperformance me entry ek genuinely solid starting point hai. Aur aisi aur job vacancies ke liye humara blog bookmark karke rakho.