Experience: 0-1 year
Agar aap fresher hain aur customer service/BPO sector me career start karna chahte hain, toh HCLTech ki yeh walk-in opportunity aapke liye useful ho sakti hai. HCLTech ne Customer Service Executive role ke liye Noida me freshers ki hiring nikali hai.
Is role me candidates ko US/UK voice process me customers ki queries handle karni hongi. Candidates ke paas excellent verbal aur written communication skills honi chahiye. 22 August 2026 ko direct walk-in interview attend kiya ja sakta hai.
HCLTech Ke Baare Me
HCLTech ek global technology company hai jo IT services, consulting aur business solutions provide karti hai. Company ke Noida location par customer service operations ke liye freshers ki hiring ho rahi hai.
Job Ki Poori Detail
| Detail | Jankari |
|---|---|
| Position | Customer Service Executive |
| Company | HCLTech |
| Experience | Freshers |
| Salary | Not Disclosed |
| Location | Noida |
| Work Mode | Work From Office |
| Job Type | Full Time, Permanent |
| Process | US/UK Voice Process |
| Walk-In Date | 22 August 2026 |
| Walk-In Time | 11:00 AM – 2:00 PM |
| Openings | 50 |
| Nearest Metro | Sector 59 Metro Station |
Walk-In Interview Location
📍 HCL Technologies
A-8 & 9, Sector 60, Noida, Uttar Pradesh – 201301
🚇 Nearest Metro Station: Sector 59
📅 Walk-In Date: 22 August 2026
⏰ Time: 11:00 AM – 2:00 PM
Kaun Apply Kar Sakta Hai?
HCLTech ki is vacancy me freshers apply kar sakte hain. Eligibility ke according:
- Any Graduate / UG candidates apply kar sakte hain.
- BBA/BMS
- B.Sc
- B.A
- B.Com
- Excellent verbal aur written communication skills honi chahiye.
- Professional telephone etiquette hona chahiye.
- US/UK inbound calling ka knowledge/experience preferred hai.
- Banking domain ka exposure preferred hai.
Important Eligibility Note
Job description ke according:
❌ Regular students eligible nahi hain.
❌ Law graduates eligible nahi hain.
❌ B.Tech candidates eligible nahi hain.
❌ M.Tech candidates eligible nahi hain.
❌ BCA candidates eligible nahi hain.
❌ MCA candidates eligible nahi hain.
Isliye walk-in attend karne se pehle apni eligibility zaroor check karein.
Job Role Me Kya Kaam Karna Hoga?
Customer Service Executive ke role me selected candidates ko US/UK customers ke inbound calls handle karne honge.
Main responsibilities:
- Customer ki inbound queries ko handle karna.
- Call flow procedure ke according customer ko assistance provide karna.
- Customer service quality maintain karna.
- Issues ko identify karke required escalation procedure follow karna.
- First Call Resolution achieve karne ki koshish karna.
- Customer complaints aur escalations ko properly record karna.
- Escalation logs aur complaint trackers update karna.
- Break schedule aur process guidelines follow karna.
- Monitoring sessions se milne wale feedback ko implement karna.
- Customer data ki security aur confidentiality maintain karna.
US/UK Voice Process Kya Hota Hai?
Is role me candidates ko US/UK customers ke inbound calls handle karne honge. Customer apni query ya problem ke regarding call karega aur Customer Service Executive ko company ke process aur guidelines ke according solution provide karna hoga.
Isliye English communication aur listening skills is job ke liye important hain.
Two-Way Cab Facility
Job description ke according two-way cab facility available hai. Candidates ko transportation facility ke exact terms aur eligibility walk-in/interview ke time company se confirm kar leni chahiye.
Interview Ki Taiyari – Yeh Questions Zaroor Prepare Karein
Tell Me About Yourself
Apni education, communication skills aur customer service me interest ke baare me short introduction ready rakhein. Fresher hain toh apni degree aur relevant skills ko confidently explain karein.
Why Do You Want to Join HCLTech?
HCLTech ek established technology company hai aur customer service role ke through aap professional communication, customer handling aur corporate work environment ka experience gain karna chahte hain—yeh points answer me mention kar sakte hain.
How Will You Handle an Angry Customer?
Pehle customer ki problem patiently listen karein, interrupt na karein, issue ko understand karein aur company guidelines ke according appropriate solution provide karein. Agar issue agent level par resolve nahi ho sakta, toh escalation procedure follow karein.
What Is Customer Service?
Customer service ka matlab customer ki queries aur problems ko professionally handle karke unhe appropriate assistance aur solution provide karna hai.
Are You Comfortable With Voice Process?
Agar aap comfortable hain, toh clearly answer karein ki aap customers se phone par communicate karne aur queries resolve karne ke liye comfortable hain.
Walk-In Se Pehle Yeh Checklist Dekhein
✅ Updated resume carry karein.
✅ Apni English communication aur speaking skills practice karein.
✅ US/UK voice process ke liye basic interview questions prepare karein.
✅ Apni eligibility carefully check karein.
✅ Interview location par time se pehle pahunchne ki koshish karein.
✅ Laptop carry na karein — job description me specifically laptop na lane ke liye mention kiya gaya hai.
Last Minute Tips
✅ Customer service interview me communication skills par special focus karein.
✅ English me basic introduction confidently bolne ki practice karein.
✅ Angry customer handling aur customer support scenarios prepare karein.
✅ Resume me communication, customer handling aur relevant skills clearly mention karein.
✅ Walk-in ke liye 22 August 2026, 11 AM-2 PM ka timing yaad rakhein.
Aakhri Baat
HCLTech ki yeh Customer Service Executive vacancy freshers ke liye Noida me available walk-in opportunity hai. Role US/UK Voice Process ka hai aur candidates ko customer queries handle karni hongi.
Agar aap eligibility criteria fulfill karte hain aur customer service/voice process me career start karna chahte hain, toh 22 August 2026 ko direct walk-in interview attend kar sakte hain.
📅 Walk-In Date: 22 August 2026
⏰ Time: 11:00 AM – 2:00 PM
📍 Location: A-8 & 9, Sector 60, Noida
🚇 Nearest Metro: Sector 59
💼 Role: Customer Service Executive
👥 Openings: 50
🏠 Two-Way Cab: Available as per job details
Interested candidates walk-in interview attend karne se pehle apni eligibility zaroor check karein.