Experience: 0-2 years

Wipro Mega Hiring Drive for Customer Service (Voice Process) – Gurugram, 13th August 2026

Meta Description: Wipro mega hiring drive in Gurugram for Customer Service Voice Process role. 0-29 months experience, salary up to Rs 25,000/month for freshers, fixed weekends off.

Job Overview

Company Name	Wipro
Role	Customer Service (Voice Process)
Job Type	Mega Hiring Drive
Experience	0 – 29 Months
Location	Sector 48, Tikri, Gurugram, Haryana
Salary	Up to Rs. 25,000 per month for freshers
Week Off	Fixed Saturday & Sunday Off

Key Highlights

Fresher Friendly	Yes, freshers are welcome
Cab Facility	Both-side cab facility available
Weekends Off	Fixed Saturday and Sunday off – rare for a voice process role
Interview Duration	Short interview window, 12 PM – 3 PM

Eligibility Criteria

Education	Graduation is mandatory
Freshers	Welcome to apply
Communication Skills	Excellent communication skills required
B.Tech Freshers	Not eligible
B.Tech Candidates (Experienced)	Must have minimum 6 months experience in international voice process

Salary & Benefits

Salary	Up to Rs. 25,000 per month for freshers
Cab Facility	Both-side cab facility available
Week Off	Fixed Saturday & Sunday Off

Job Location

City	Gurugram, Haryana
Venue	Building No. 2, Candor Tech Space, IT/ITeS SEZ, Sector 48, Tikri, Gurugram, Haryana – 122018

Important Dates

Event	Detail
Hiring Drive Date	13th August 2026
Timing	12:00 PM – 3:00 PM

How to Apply

Step	Action
1	Check eligibility carefully – graduation mandatory, B.Tech freshers not eligible
2	Prepare updated resume and educational certificates
3	Attend the hiring drive on 13th August 2026, between 12 PM – 3 PM at the Gurugram venue

Documents Required

#	Document
1	Updated Resume
2	Educational certificates and mark sheets
3	Government ID proof
4	Previous employment documents (if applicable, especially for B.Tech candidates with voice process experience)

Why Should You Apply?

Reason	Detail
Work-Life Balance	Fixed Saturday and Sunday off, uncommon for most voice process roles
Fresher Friendly	Open to freshers with a clear salary structure
Commute Support	Both-side cab facility reduces travel hassle
Reputed Company	Opportunity to start or grow a career with Wipro, a globally recognized IT and BPO company

Interview Questions & Preparation

Customer Service Voice Process Questions

Q1. How would you handle an irate customer on a call? Explain that you would stay calm, listen actively without interrupting, acknowledge their frustration, and focus on providing a clear resolution while maintaining a polite and professional tone.

Q2. What does excellent communication mean to you in a voice process role? Describe it as clear articulation, active listening, appropriate tone and pace, and the ability to explain solutions in a way the customer easily understands.

Q3. How would you handle a call where the customer’s issue is outside your scope of resolution? Say that you would inform the customer politely, explain the next steps clearly, and either escalate the issue or transfer the call to the right department without causing frustration.

Q4. What steps would you take to ensure accuracy while resolving a customer’s query? Mention verifying customer details before proceeding, cross-checking information against the system, and confirming the resolution with the customer before ending the call.

Q5. How do you handle a high volume of calls without compromising service quality? Explain that you would stay organized, follow a structured approach for each call, and avoid rushing customers while still managing time efficiently.

Communication & HR Questions

Q1. Tell me about yourself. Keep it short – mention your educational background, any prior communication-related experience, and your interest in customer service.

Q2. Why do you want to work in a Customer Service Voice Process role at Wipro? Say that you enjoy interacting with people, are confident in your communication skills, and see Wipro as a strong platform to build a career in customer service.

Q3. Are you comfortable with the eligibility requirements mentioned for this role? Be clear and honest about your graduation status and, if applicable, your relevant voice process experience (especially important for B.Tech candidates).

Q4. How do you handle repetitive tasks like answering similar customer queries daily? Explain that you stay focused by treating each customer interaction individually, maintaining consistency in service quality regardless of how often a query type repeats.

Q5. How would you describe your communication style? Share honestly whether you are more direct, empathetic, or detail-oriented in your communication, and how that style helps you handle customer interactions effectively.

Preparation Tips Before Applying

Area	Tip
Check Eligibility First	Confirm your eligibility carefully, especially if you are a B.Tech candidate (freshers not eligible, experienced need 6 months international voice experience)
Communication Practice	Practice clear, confident spoken English/Hindi communication before the interview
Documents Ready	Carry all educational certificates in advance
Dress Code	Wear formal or business-casual attire for a professional impression
Timing	Interview window is short (12 PM – 3 PM), so plan to arrive early
Venue Directions	Plan your route to Candor Tech Space, Sector 48, Tikri, Gurugram in advance

Frequently Asked Questions

Question	Answer
Is this role open to freshers?	Yes, freshers are welcome, except B.Tech freshers who are not eligible.
What is the salary offered?	Up to Rs. 25,000 per month for freshers.
Are B.Tech candidates eligible?	Only if they have a minimum of 6 months experience in international voice process; B.Tech freshers are not eligible.
Is graduation mandatory?	Yes, graduation is mandatory for this role.
What is the hiring drive date and timing?	13th August 2026, from 12:00 PM to 3:00 PM.
Are weekends off guaranteed?	Yes, this role offers fixed Saturday and Sunday off.