Experience: 0-1 year
Agar tum fresh graduate ho aur IT support ya Service Desk me career start karna chahte ho, toh yeh post tumhare liye ek genuinely solid opportunity hai. Infosys BPM — jo Infosys ka Business Process Management arm hai — Bangalore aur Pune me Technical Process Executive – Service Desk ke liye Freshers hire kar raha hai. Interview Hyderabad me hoga — 1 August 2026 ko — aur job Bangalore ya Pune me milegi.
100 openings hain aur 15 years ki full-time education wale sab apply kar sakte hain.
Infosys BPM Ke Baare Me
Infosys BPM, Infosys ka BPO arm hai — jo India ki sabse respected IT companies me se ek hai. End-to-end business process management services globally provide karta hai. 5.48 lakh se zyada followers ke saath yeh industry me ek well-known aur trusted employer hai — “Highly Rated by Women” badge bhi inhe mila hua hai.
Infosys ka naam resume me hona IT aur BPO dono industries me immediately credible hota hai.
Job Ki Poori Detail
| Detail | Jankari |
|---|---|
| Position | Technical Process Executive – Service Desk |
| Company | Infosys BPM Ltd. |
| Interview Location | Hyderabad (Gachibowli) |
| Job Location | Bangalore ya Pune |
| Drive Date | 1 August 2026 (Saturday) |
| Timing | 10:00 AM – 1:00 PM |
| Experience | 0 – 1 Saal (Freshers) |
| Openings | 100 Posts |
| Job Type | Full Time, Permanent |
| Work Mode | 100% Work From Office |
| Shift | 24×7 Rotational — US Shifts |
| Training | 2 Months Mysore Campus Me |
| Contact | Srishti |
Walk-In Ka Address (Interview Venue)
Infosys STP, Gate No. 2, Interview Building No. B12, Ground Floor, Concept Hall, Madhava Reddy Colony, Gachibowli, Hyderabad
⚠️ Note: Interview Hyderabad me hai — Job Bangalore ya Pune me milegi. Dono ke liye comfortable hona zaroori hai.
Apply Karne Ka Process — Pehle Yeh Karo
Infosys BPM ka ek specific registration process hai — seedha venue pe jaane se pehle yeh steps follow karo:
Step 1: Infosys BPM Career Page pe jaao → Profile register karo → Updated CV upload karo
Step 2: Registered email pe Candidate ID aayega
Step 3: Yeh Candidate ID apne CV me mention karo — yeh mandatory hai
Candidate ID CV me na ho toh entry process me problem ho sakti hai.
Eligibility – Kaun Apply Kar Sakta Hai?
- Any Full-Time Graduate — 15 years formal education complete honi chahiye
- 0 se 1 saal ka experience — freshers ke liye ideal role hai
- Fluent English — verbal aur written dono — yeh mandatory hai
- Basic Service Desk ya IT support knowledge — preferred hai
- 24×7 rotational US shifts ke liye comfortable hona — non-negotiable
- Bangalore ya Pune me work from office ke liye ready hona
Kaam Kya Karna Hoga?
- Global clients ko calls aur emails ke through technical support dena — US-based clients hote hain toh night shifts hoti hain
- Technical issues troubleshoot karna:
- VPN connectivity issues
- Drivers — hardware driver problems
- O365 (Microsoft Office 365) — email, Teams, SharePoint issues
- Active Directory — password resets, account unlocks
- Operating Systems — Windows troubleshooting
- Basic Networking — connectivity, DNS, IP issues
- Microsoft Office aur productivity tools
- Ticketing tools pe work karna — ServiceNow ya similar platforms
- Issues analyze karna aur timely effective resolutions provide karna
- High customer satisfaction maintain karna
Non-Negotiable Conditions — Pehle Padho
Infosys BPM ne kuch cheezein clearly non-negotiable mention ki hain:
- Fluent English — mandatory, koi relaxation nahi
- 100% Work From Office — remote ya hybrid ka koi option nahi
- Night/Rotational shifts — comfortable hona must hai
- 2 months training Mysore campus me — joining ke baad Mysore jaana hoga training ke liye — yeh mandatory hai
Yeh Job Kyun Karni Chahiye?
Infosys Brand: India ki top IT companies me se ek — resume pe naam hona genuinely doors kholata hai.
Global Clients: US-based clients ke saath kaam karne ka direct exposure — international work culture aur communication skills both develop hoti hain.
100 Openings: Competition relatively manageable hai — chances genuinely good hain.
Structured Training: 2 months Mysore me dedicated training — industry-standard tools aur processes properly seekhne milenge.
Career Growth: Service Desk se L2 Support, Network Engineer, System Admin ya Technical Lead tak growth ka clear path hota hai.
Extensive Upskilling: Infosys BPM apne employees ko continuously upskill karta rehta hai — certifications aur learning programs available hote hain.
Mandatory Documents Jo Lekar Jaane Hain
✅ Updated Resume ka printout — Candidate ID CV me mention hona chahiye
✅ Koi 2 Government Photo IDs — PAN Card, Aadhar Card ya Voter ID
⚠️ Security Restrictions: Laptop aur camera permitted nahi hain campus me. Sirf mobile phone le jaa sakte ho. Government ID entry ke liye mandatory hai.
👉 Direct Apply Link
Click Here to Apply – Infosys BPM Service Desk Freshers Walk-In
Interview Ki Taiyari – Yeh Questions Zaroor Padho
Infosys BPM ka interview English communication, basic IT knowledge aur troubleshooting approach pe focused hoga.
Service Desk & IT Support Questions
Q. What is a Service Desk and how is it different from a Help Desk?
A Service Desk is the single point of contact between users and IT services — it handles incidents, service requests, change requests, and provides information and guidance. It is broader than a Help Desk, which typically only handles break-fix issues. In modern IT environments, Service Desk follows ITIL framework and manages the complete lifecycle of IT support tickets from logging to resolution and closure.
Q. What is Active Directory and what tasks do you perform in it at a Service Desk level?
Active Directory is Microsoft’s directory service used in corporate environments to manage users, computers, and permissions. At a Service Desk (L1) level, common tasks include resetting user passwords, unlocking locked accounts, adding users to security groups, checking what groups a user belongs to, and disabling accounts for employees who have left the company.
Q. What would you do if a user says they cannot connect to VPN?
Start with basic checks — ask if the VPN client software is installed and updated. Check if the user’s internet connection is working. Ask them to disconnect and reconnect. Verify their credentials are correct. Check if the VPN client shows any error message — specific error codes help identify the root cause. If the issue is with the VPN server or a broader outage, check with the network team. If it is a single-user issue and basic steps do not resolve it, escalate with full documentation of steps already tried.
Q. What is O365 and what common issues do users face with it?
O365 or Microsoft 365 is a cloud-based suite of productivity tools — Outlook (email), Teams, Word, Excel, PowerPoint, SharePoint, and OneDrive. Common issues include Outlook not syncing or not opening, Teams call quality problems, OneDrive sync errors, SharePoint access denied, license not assigned, and MFA (Multi-Factor Authentication) setup issues. At a Service Desk level, most of these are resolved by checking account status, license assignment, and basic troubleshooting steps.
Q. What is a ticketing tool and how do you use it in a Service Desk role?
A ticketing tool is software used to log, track, prioritize, assign, and resolve IT support requests. ServiceNow is the most widely used one — others include Jira Service Management, Freshdesk, and Zendesk. When a user calls or emails with an issue, you create a ticket with the user’s details, description of the issue, priority level, and steps taken. The ticket is updated at each step and closed once the issue is resolved. Ticketing tools ensure accountability, SLA tracking, and a complete audit trail.
Q. What is the difference between L1, L2, and L3 IT support?
L1 (Level 1) is the first point of contact — handles basic troubleshooting like password resets, software installations, connectivity issues, and account unlocks. If L1 cannot resolve, it escalates to L2. L2 has deeper technical knowledge — handles complex software issues, advanced configurations, and escalations from L1. L3 is the highest level — involves specialized experts, vendors, or developers who handle root cause analysis and complex infrastructure issues. Service Desk roles are typically L1.
Q. What basic networking concepts should a Service Desk engineer know?
Key concepts include IP addresses (how devices are identified on a network), DNS (how domain names are resolved to IP addresses), DHCP (automatic IP address assignment), VPN (secure remote access), ping and traceroute commands (for testing connectivity), and the difference between LAN and WAN. In a Service Desk role, you will use ipconfig, ping, and nslookup commands frequently for basic network troubleshooting.
Q. What is the difference between RAM and hard drive storage?
RAM (Random Access Memory) is temporary, fast memory that the processor uses to run active applications. When the computer is off, RAM is cleared. Hard drive (HDD or SSD) is permanent storage where files, the operating system, and installed applications are saved. Low RAM causes slowness when running multiple programs. Low hard drive space causes issues with saving files and can slow down the system. In a Service Desk context, you will encounter both types of issues.
Communication & HR Questions
Q. Tell me about yourself.
Mention your degree, any relevant technical knowledge — especially if you have worked with Windows, networking, or any IT tools — and why you want to start your career in IT Service Desk. If you have done any certification like CompTIA A+, CCNA basics, or even an online IT course, mention it. Speak in clear, confident English — Infosys BPM explicitly checks English fluency from the first interaction.
Q. Why do you want to work at Infosys BPM?
Say that Infosys BPM’s global client base, structured training program (especially the Mysore campus training), and fast-track career growth in IT support make it an ideal place to start. Mention that working on real enterprise tools like ServiceNow, Active Directory, and O365 from day one gives you practical skills that will serve your career for years.
Q. Are you comfortable with US shifts and working from Bangalore or Pune?
This is almost certainly going to be asked — and it is non-negotiable at Infosys BPM. If you are genuinely comfortable, say yes clearly. Also confirm you are okay with the 2-month Mysore training. Think about both of these before the interview and give a definitive answer.
Q. How do you handle a situation where you cannot solve a user’s technical problem?
Say that you first exhaust all L1 troubleshooting steps within your authority. You document every step taken. If the issue is beyond L1 scope, you escalate it to L2 with complete notes — user details, issue description, error messages, and everything already tried — so the next team does not repeat work. You also keep the user informed about the escalation and expected resolution timeline.
Apply Se Pehle Yeh Checklist Dekho
✅ Infosys BPM Career Page pe pehle register karo — Candidate ID lao aur CV me dalo — yeh mandatory hai
✅ Interview Hyderabad me hai — 1 August Saturday ko. Job Bangalore ya Pune me milegi — dono ke liye comfortable hona chahiye
✅ English me introduction practice karo — fluency pehle minute me evaluate hoti hai
✅ Basic IT commands — ipconfig, ping, nslookup — ek baar practice karo
✅ Laptop mat lekar jaana — campus me allowed nahi hai
✅ 2 Government IDs — dono ready rakho
Last Minute Tips
✅ Drive kal hai — 1 August Saturday — aaj raat register karo Infosys BPM Career Page pe aur Candidate ID le lo
✅ Active Directory basics — password reset, account unlock — yeh almost zaroor poochha jaata hai Service Desk interviews me
✅ ServiceNow — kya hota hai aur kaise kaam karta hai ek baar padh lo
✅ US shift ke baare me genuinely sochlo — night shifts hoti hain, ghar se door (Bangalore/Pune) jaana padega — yeh real commitments hain
✅ Infosys campus me formal dress pehno — appearance matters
Aakhri Baat
Infosys BPM me Service Desk se IT career start karna ek proven aur respected path hai. 100 openings, world-class training, global clients, aur Infosys ka brand — yeh combination freshers ke liye genuinely strong hai. Bas registration pehle karo — Candidate ID CV me hona mandatory hai — phir 1 August ko Hyderabad pahuncho.
👉 Abhi Apply Karo – Infosys BPM Service Desk Freshers Walk-In
📍 Infosys STP Gate No. 2, Building B12, Gachibowli, Hyderabad 📅 1 August 2026 (Saturday) | ⏰ 10 AM – 1 PM 👤 Contact: Srishti
Yeh post apne un dosto ke saath share karo jo fresh graduates hain aur IT support me career start karna chahte hain — Infosys BPM jaisi company me 100 openings ek rare chance hai. Aur aisi aur job vacancies ke liye humara blog bookmark karke rakho.