TELUS Digital Mega Walk-In Drive for Customer Service Voice (Gurugram, 17-18 July 2026)
Meta Description: TELUS Digital Gurugram mega walk-in for Customer Service Voice role. 0-3 years experience, salary up to 4 LPA, 51 openings. Check eligibility and apply process.
Job Overview
Company Name
TELUS Digital (TELUS International)
Role
Customer Service Voice
Job Type
Mega Walk-In Drive
Experience
0 – 3 Years
Location
Sector 21, Gurugram
Salary
Rs. 2.75 – 4 Lacs P.A.
Employment Type
Full Time, Permanent
Education
Graduation Not Required (Any Graduate/Result Awaited eligible)
Openings
51
Working Model
24×7, Work From Office
About the Company
Company
TELUS Digital (formerly TELUS International)
Industry
BPM / BPO, Customer Experience Solutions
Focus Area
End-to-end customer experience solutions backed by next-gen technology
Reputation
Highly rated by women employees; recognized product and corporate brand
Key Highlights
Mega Drive
51 openings across two days
Fresher Friendly
Fresher graduates eligible; 10+2 with 1+ year international voice experience also accepted
Language Requirement
Excellent written and verbal English communication
Shift Type
Night shifts and rotational week offs
Relocation
Candidates should be comfortable relocating to Noida job location
Roles & Responsibilities
Area
Responsibility
Inbound Calls
Perform inbound calls from wire transfer customers and agents
Query Resolution
Answer a wide range of inquiries and solve customer service issues and problems
Customer Service
Apply strong customer service skills including diplomacy and diffusing tense situations
Order Processing
Process customer orders and ensure accuracy and completion
Training Participation
Participate in continuous training sessions and share best practices
Documentation
Demonstrate good oral and written skills for call escalation via call sheet completion
Required Skills
Skill
Description
International Voice Experience
1+ year of international voice process experience preferred (not mandatory for fresher graduates)
Communication Skills
Excellent written and verbal English communication
Customer Handling
Diplomacy and ability to diffuse tense customer situations
Shift Flexibility
Comfortable working night shifts and rotational week offs
Corporate Values
Ability to model respect, courage, passion, teamwork, and integrity
Eligibility Criteria
Education
Any Graduate (Result Awaited candidates can apply); Graduation not mandatory
Experience
Fresher graduates eligible; 10+2 candidates need minimum 1 year of International Voice experience
Communication
Excellent written and verbal English communication
Shift Comfort
Comfortable with night shifts and rotational week offs
Relocation
Should be comfortable relocating to Noida
Salary & Benefits
Salary Range
Rs. 2.75 – 4 Lacs P.A. (referenced as 2.95 LPA – 4 LPA in job highlights)
Transport
Free pick-up and drop facility within 35 km from office address
Previous employment documents (if applicable, especially for voice process experience)
Why Should You Apply?
Reason
Detail
Mega Openings
51 openings available, increasing chances of selection
Fresher Friendly
Fresher graduates welcome, even with results awaited
Strong Benefits
Free transport, medical insurance, and life insurance included
Global Exposure
Work with an internationally recognized customer experience company
Interview Questions & Preparation
Customer Service Voice Process Questions
Q1. How would you handle an angry customer during an inbound call? Explain that you would stay calm, actively listen to their concern, acknowledge their frustration, and focus on resolving the issue quickly without escalating the tension.
Q2. What steps would you take to process a customer order accurately? Mention verifying customer details, cross-checking order information against the system, confirming accuracy before finalizing, and double-checking for errors before completion.
Q3. How do you handle a situation where you don’t have an immediate answer for a customer query? Say that you would inform the customer you are checking further, consult available resources or escalate to a senior if needed, and follow up until the query is resolved.
Q4. What is call escalation, and when would you use it? Explain that call escalation involves transferring a complex or unresolved issue to a senior or specialized team when it falls outside your ability to resolve directly, ensuring proper documentation via call sheets.
Q5. Why is diplomacy important in a customer service voice role? Explain that diplomacy helps de-escalate tense situations, maintain professionalism, and ensure the customer feels heard even when the outcome isn’t what they expected.
Communication & HR Questions
Q1. Tell me about yourself. Keep it short – mention your educational background, any prior voice process experience, and your comfort with English communication.
Q2. Why do you want to work in a Customer Service Voice role? Say that you enjoy interacting with people, are confident in your communication skills, and see this as a strong opportunity to build a career in international voice process.
Q3. Are you comfortable working night shifts and rotational week offs? Be honest and confident. Mention that you understand the 24×7 working model and are prepared for night shifts and rotational offs.
Q4. Are you willing to relocate to Noida for this role? Answer clearly and honestly, since relocation comfort is a stated requirement for this position.
Q5. How do you stay motivated during a full day of handling customer calls? Explain that you would stay organized, take scheduled breaks to recharge, and remind yourself of the goal of helping each customer effectively.
Preparation Tips Before Applying
Area
Tip
English Practice
Practice clear, confident spoken and written English before the interview
Voice Process Basics
If you have prior voice process experience, be ready to discuss specific examples
Relocation Clarity
Decide in advance about relocation to Noida, since it will likely be asked
Dress Code
Wear formal or business-casual attire for a professional impression
Timing
Arrive within the 12 PM – 4 PM window on either 17th or 18th July
Documents
Carry resume and educational certificates, especially if result is awaited
Frequently Asked Questions
Question
Answer
Is this role open to freshers?
Yes, fresher graduates are eligible; 10+2 candidates need at least 1 year of international voice experience.
What is the salary offered?
Rs. 2.75 to 4 Lacs P.A. (referenced as up to 4 LPA in job highlights).
What are the walk-in dates and timing?
17th and 18th July 2026, from 12:00 PM to 4:00 PM.
