Experience: Fresher
Agar tum graduation complete kar chuke ho aur Technical Support, Customer Support ya Service Desk me apna career shuru karna chahte ho, toh Trigent Professional Services ki yeh hiring tumhare liye ek achha opportunity ho sakti hai. Company Freshers ko hire kar rahi hai aur Gurugram, Jaipur aur Bengaluru locations ke liye openings available hain. Salary ₹50,000 se ₹3 LPA tak di ja sakti hai.
Company Ke Baare Me
Trigent Professional Services ek leading staffing aur technology solutions company hai jo AI-driven recruitment aur business support services provide karti hai. Company ka focus clients ko quality technical support aur customer service solutions dena hai.
Job Ki Poori Detail
| Detail | Jankari |
|---|---|
| Position | Technical Support / Customer Support (SDM) – Night Shift |
| Company | Trigent Professional Services |
| Location | Gurugram, Jaipur, Bengaluru |
| Salary | ₹50,000 – ₹3 LPA |
| Experience | Freshers (0–2 Years Eligible) |
| Job Type | Full Time, Permanent |
| Industry | BPM / BPO |
| Department | Customer Success, Service & Operations |
| Shift | Night Shift |
| Openings | 5 Vacancies |
Eligibility – Kaun Apply Kar Sakta Hai?
- Any Graduate
- Freshers aur 0–2 Years Experience wale candidates
- Minimum 15 years Full-Time Education
- Good English Communication Skills
- Night Shift me kaam karne ke liye comfortable hona chahiye
Kaam Kya Karna Hoga?
Is role me tum clients ko technical aur customer support provide karoge aur unki problems solve karoge.
Main responsibilities:
- Clients ki queries aur technical issues handle karna
- Service Desk tickets resolve karna
- Customer Support provide karna
- Team ke saath Problem Solving discussions me participate karna
- Client interactions aur resolutions document karna
- Better customer satisfaction ensure karna
Required Skills
- Service Desk Management
- Technical Support
- Customer Support
- Voice Process
- Customer Care
- Problem Solving Skills
- Communication Skills
- Basic Ticketing System Knowledge (Preferred)
Salary & Benefits
- Salary Up to ₹3 LPA
- Full-Time Permanent Job
- Freshers ke liye Excellent Entry-Level Opportunity
- Career Growth in Technical Support & Service Desk
- Multiple Job Locations Available
Apply Kaise Kare?
Interested candidates Naukri ke through directly apply kar sakte hain.
Interview Ki Taiyari – Important Questions
Q1. Service Desk kya hota hai?
Service Desk users ki IT aur technical problems receive karta hai aur unhe resolve ya appropriate team tak escalate karta hai.
Q2. Technical Support Engineer ka role kya hota hai?
Technical Support Engineer customers ke hardware, software aur application related issues ko troubleshoot karke unka solution provide karta hai.
Q3. Customer Support aur Technical Support me kya difference hai?
Customer Support mainly account, service aur general queries handle karta hai, jabki Technical Support software, application aur technical issues solve karta hai.
Q4. Ticketing System kya hota hai?
Ticketing System ek software hota hai jisme customer complaints aur requests ko track, assign aur resolve kiya jata hai.
Q5. Agar customer gusse me ho toh kaise handle karoge?
Customer ki baat dhyan se sununga, politely respond karunga, issue ko samajhkar proper solution ya escalation provide karunga aur professional behavior maintain karunga.
Q6. Night Shift me kaam karne ke liye comfortable ho?
Interview me confidently batayein ki aap night shift me kaam karne ke liye comfortable hain aur company ke work schedule ko follow kar sakte hain.
Q7. Problem Solving ka example do.
Apni studies ya internship ka koi example share karein jahan aapne kisi issue ko identify karke uska solution nikala ho.
Interview Ke Liye Kya Lekar Jaana Hai?
✅ Updated Resume
✅ Passport Size Photos
✅ Aadhaar/PAN Card
✅ Educational Certificates
Last Minute Tips
✅ Basic Technical Support aur Service Desk concepts revise karke jao.
✅ Communication Skills par focus karo.
✅ Voice Process ke basic interview questions prepare karo.
✅ Customer Handling aur Problem Solving examples ready rakho.
✅ Night Shift ke baare me positive attitude dikhayein.
Aakhri Baat
Agar tum Fresh Graduate ho aur Technical Support, Customer Support ya Service Desk me apna career shuru karna chahte ho, toh Trigent Professional Services ki yeh hiring ek badhiya opportunity hai. Freshers ke liye eligibility, multiple locations aur permanent role is vacancy ko aur bhi attractive banate hain.