Experience: 0-2 years
Agar tum apna career start karna chahte ho aur ek trusted IT company me entry lena chahte ho, toh yeh post tumhare liye hai. Wipro ne 25 June 2026 ko Gurugram me ek Mega Hiring Drive organize ki hai jisme freshers ke liye Customer Service / Voice Process role ke liye direct walk-in hai. Salary upto Rs. 25,000 per month hai, cab facility bhi hai aur Saturday-Sunday off bhi — yeh package freshers ke liye kaafi solid hai.
Chalo poori detail dekhte hain.
Wipro Ke Baare Me
Wipro ek Indian multinational IT company hai jo duniya ke top technology aur business process services providers me se ek hai. 1945 me founded, aaj Wipro globally 200,000 se zyada employees ke saath kaam karta hai. Customer service, IT solutions, BPO aur consulting — sabhi fields me inki strong presence hai.
Wipro ka naam resume pe hona apne aap me ek big advantage hai. Yeh company freshers ko genuine opportunities deti hai aur growth ka ek clear path provide karti hai.
Job Ki Poori Detail
| Detail | Jankari |
|---|---|
| Position | Customer Service / Voice Process |
| Company | Wipro |
| Location | Gurugram, Haryana |
| Drive Date | 25 June 2026 |
| Timing | 12:00 PM – 3:00 PM |
| Salary | Upto Rs. 25,000 Per Month |
| Experience | 0 – 29 Months |
| Job Type | Full Time |
| Week Offs | Fixed Saturday & Sunday Off |
| Cab Facility | Both Side Cab Available |
Walk-In Ka Address
Building No. 2, Candor Tech Space, IT/ITeS SEZ, Sector 48, Tikri, Gurugram, Haryana – 122018
Timing — 12 PM se 3 PM tak. Time pe pahuncho, kyunki Mega Hiring Drive me competition zyada hota hai.
Eligibility – Kaun Apply Kar Sakta Hai?
Yeh role ke liye kuch specific conditions hain — dhyan se padho:
- Graduation mandatory hai — bina degree ke apply mat karna
- Freshers apply kar sakte hain
- Undergraduates aur dropouts eligible nahi hain
- B.Tech freshers eligible nahi hain
- B.Tech candidates ke liye minimum 6 months ka experience zaroori hai
- Excellent communication skills honi chahiye — yeh voice process role hai toh spoken English ya Hindi fluency must hai
Simple words me — agar tumne B.A., B.Com, BCA, BBA, BSc ya koi bhi non-B.Tech graduation complete ki hai, tum directly apply kar sakte ho. B.Tech walo ke liye 6 months experience hona zaroori hai.
Kaam Kya Karna Hoga?
Yeh ek Voice Process role hai — matlab tumhara kaam phone pe customers se baat karna hoga. Kaam kuch is tarah ka hoga:
- Customers ki queries aur complaints sunna aur unhe resolve karna
- Professional aur friendly tone me communication maintain karna
- Customer records update karna aur follow-up ensure karna
- Team ke saath milke targets achieve karna
- Company ke guidelines ke according service deliver karna
Voice process me communication hi sabse bada tool hai — agar tumhari baat karne ki style clear aur confident hai, toh yeh role tumhare liye bilkul fit hai.
Yeh Job Kyun Karni Chahiye?
Wipro Brand: IT industry me Wipro ka naam kaafi weight rakhta hai. Pehli job ke liye yeh ek excellent starting point hai.
Achhi Salary: Upto Rs. 25,000 per month fresher ke liye genuinely achi salary hai — specially jab cab bhi free mil rahi hai.
Fixed Week Offs: Saturday aur Sunday dono off hain — BPO industry me yeh guaranteed weekends milna ek badi baat hai.
Cab Facility: Both-side cab available hai — aana jaana tension-free rehega.
Growth Opportunity: Wipro me andar aane ke baad appraisals, promotions aur internal transfers ke through career grow karna possible hai.
👉 Apply Kaise Karein?
Yeh ek Walk-In Drive hai — matlab directly venue pe jaana hai aur interview dena hai. Koi online application nahi, koi appointment nahi.
Bas yeh karo:
Resume lekar seedha is address pe pahuncho — 25 June 2026, dopahar 12 baje se 3 baje ke beech.
Venue: Building No. 2, Candor Tech Space, IT/ITeS SEZ, Sector 48, Tikri, Gurugram, Haryana – 122018
Interview Ki Taiyari – Yeh Questions Zaroor Padho
Wipro Customer Service Voice Process ka interview mainly communication aur basic aptitude pe focused hota hai. Niche important questions diye hain jo aksar pooche jaate hain.
Communication & HR Questions
Q. Tell me about yourself.
Start with your name, educational background, and then briefly mention why you are interested in a customer service role. Keep it simple and speak clearly — in a voice process interview, how you speak matters just as much as what you say.
Q. Why do you want to work in customer service?
Say that you enjoy interacting with people, solving problems, and helping others. Mention that you see customer service as a foundation for building strong communication and problem-solving skills that will help you grow professionally.
Q. How would you handle an angry customer?
Say that you would first listen to the customer patiently without interrupting. Then you would acknowledge their frustration, apologize for the inconvenience, and focus on finding a solution rather than defending the company. Staying calm and empathetic is the key to de-escalating such situations.
Q. What does good customer service mean to you?
Good customer service means making the customer feel heard, respected, and helped. It is not just about solving the problem — it is about how you make the customer feel during the entire interaction. A customer who feels valued will always come back.
Q. Are you comfortable working in shifts?
Be honest. If you are okay with shift timings, say yes confidently. For this role, shifts are expected — so think about it before the interview and give a clear answer.
Q. How do you manage stress when handling multiple customer queries?
Say that you stay organized by prioritizing urgent issues first, take short mental breaks when possible, and focus on one call at a time. Staying calm and maintaining a positive attitude even under pressure is something you actively work on.
Q. Where do you see yourself in 2 years?
Say that you want to start by mastering the customer service process, build strong communication and problem-solving skills, and then grow into a senior role or team lead position within Wipro. Show that you are thinking beyond just getting the job.
Basic Aptitude & Situational Questions
Q. A customer calls and says they received a wrong product. What will you do?
First, apologize sincerely and acknowledge the inconvenience. Then verify the order details, confirm the issue, and provide the customer with the correct resolution — whether it is a replacement, refund, or escalation to the relevant team. Always close the call by confirming the customer is satisfied with the resolution.
Q. What would you do if you do not know the answer to a customer’s question?
Never guess or make up an answer. Tell the customer politely that you want to provide them with accurate information, put them on a brief hold if necessary, check with your team or refer to your knowledge base, and then come back with the correct answer.
Q. What is the difference between empathy and sympathy in a customer service context?
Sympathy means feeling sorry for someone. Empathy means understanding and sharing their feelings. In customer service, empathy is more powerful — when a customer feels that you genuinely understand their frustration, they are more likely to calm down and cooperate.
Walk-In Ke Liye Kya Lekar Jaana Hai?
✅ Updated Resume ki 2 se 3 printed copies
✅ Original aur photocopy of all marksheets — 10th, 12th aur Graduation
✅ Government ID proof — Aadhar Card ya PAN Card
✅ 2 passport size photos
✅ Agar koi internship ya customer service ka experience hai toh uska certificate bhi lekar jao
Last Minute Tips
✅ Formal kapde pehno — pehla impression matter karta hai, especially voice process me
✅ Apna introduction ek baar practice karo — mirror ke saamne ya kisi dost ke saath. Fluency aur confidence dono aate hain
✅ Clearly aur confidently bolo — yeh voice process hai, tumhari awaaz aur tone hi tumhara sabse bada tool hai
✅ Time pe pahuncho — 12 baje se 3 baje ka window hai. Jitna jaldi pahuncho, utna zyada time milega
✅ Smile karo — genuinely friendly rehna voice process interviews me bahut kaam aata hai
Aakhri Baat
Wipro jaisi company me pehli job milna ek bada milestone hota hai. Yeh role sirf ek job nahi hai — yeh ek aisa platform hai jahan tum communication, problem-solving aur professional skills build kar sakte ho jo poori zindagi kaam aayengi.
Agar graduation complete hai aur baat karna tumhara strong point hai, toh aaj ki raat resume ready karo aur kal seedha Gurugram pahuncho.
📍 Building No. 2, Candor Tech Space, Sector 48, Tikri, Gurugram 📅 25 June 2026 | ⏰ 12 PM – 3 PM
Yeh post apne un doston ke saath share karo jo fresher hain aur job dhundh rahe hain — unka bhi career yahan se shuru ho sakta hai. Aur aisi aur private job vacancies ke liye humara blog bookmark karke rakho.