Experience: 1-2 years
TELUS International is conducting a walk-in drive for Customer Service professionals for its International Voice Process in Gurugram. This opportunity is ideal for candidates with prior BPO, customer support, or international voice experience who are looking to grow their career in a global customer service environment.
Company Overview
TELUS International is a global digital customer experience and IT solutions company, known for delivering customer service, technical support, and digital transformation solutions to international clients.
Job Details Overview
Job Title: Customer Service Associate – International Voice
Company Name: TELUS International
Location: Gurugram
Experience Required: 1–4 Years
Employment Type: Full-Time / Walk-In
Industry: BPO / Customer Service / International Voice
Key Responsibilities
• Handle customer queries through international voice support
• Provide high-quality customer service for global clients
• Resolve billing, service, or process-related concerns efficiently
• Maintain customer satisfaction and communication quality
• Update records and customer interaction details accurately
• Follow process guidelines and service standards
Eligibility Criteria
• Graduate / Undergraduate (as per role requirement)
• 1–4 years of International Voice / Customer Service / BPO experience
• Excellent English communication skills
• Strong customer handling and problem-solving ability
• Comfortable with rotational or night shifts
• Basic computer proficiency
Preferred Skills
• International BPO experience
• Voice process expertise
• Customer support knowledge
• Good listening and communication skills
• Ability to work in a fast-paced environment
Why Join TELUS International?
• Opportunity to work with a global organization
• International process exposure
• Career growth in customer service
• Professional work environment
• Skill enhancement in communication and support
Salary & Benefits
• Competitive salary package
• Performance incentives
• Career growth opportunities
• Professional development
• Corporate exposure
How to Apply
Interview Tips
• Prepare common customer service questions
• Focus on spoken English and communication
• Practice confidence and clarity in conversation
• Highlight previous voice/BPO experience
• Be ready for process and customer-handling scenarios
Career Growth Opportunities
This role can lead to:
• Senior Customer Service Associate
• Team Leader
• Quality Analyst
• Process Trainer
• Operations Specialist
FAQs
1. Who can apply?
Candidates with 1–4 years of customer service or international voice experience.
2. Is this role for freshers?
Primarily for experienced candidates.
3. What is the location?
Gurugram.
4. Is international voice experience preferred?
Yes.
5. What skills are important?
Communication, customer handling, and voice support.
Conclusion
TELUS International’s Customer Service Walk-In Drive is a strong opportunity for experienced customer support professionals looking to build a stable and growth-oriented career in international voice operations. If you have relevant experience and strong communication skills, this can be a valuable career move.