Tech Mahindra Walk-In Drive for International Chat Process (Noida, 20-31 July 2026)
Tech Mahindra Noida mega walk-in for International Chat Process. 1-5 years experience, salary up to 4.75 LPA, both-side cab facility. Check eligibility and apply process.
Job Overview
Company Name
Tech Mahindra
Role
International Chat Process (Customer Success Associate)
Job Type
Mega Walk-In Drive
Experience
1 – 5 Years
Location
Sector 62, Noida
Salary
Rs. 3.75 – 4.75 Lacs P.A. (referenced as 3 LPA to 4.75 LPA in job highlights)
Employment Type
Full Time, Permanent
Education
Graduate & Undergraduate both can apply
Openings
50
About the Company
Company
Tech Mahindra Business Services (subsidiary of Tech Mahindra, part of Mahindra Group)
Company Size
USD 4.9 billion company with 131,500+ professionals
Global Presence
Operations across 90 countries
Clients
946 global customers, including Fortune 500 companies
International Chat (Only international experienced candidates)
Working Days
5 Days
Shift Type
Night Shifts / US Shifts
Benefits
Both-side cab facility
Mandatory Experience
Minimum 9 months of international BPO customer service experience
Roles & Responsibilities
Area
Responsibility
Query Handling
Handle international customer queries via call or chat professionally
Issue Resolution
Provide accurate information and resolve issues within defined SLAs
Customer Satisfaction
Maintain customer satisfaction and follow process guidelines
Documentation
Document interactions and update systems accordingly
Required Skills
Skill
Description
English Communication
Excellent verbal and written English communication skills
Typing Speed
Good typing speed required for chat process
International BPO Experience
Minimum 9 months of international BPO customer service experience mandatory
SLA Management
Ability to resolve queries within defined SLAs
Eligibility Criteria
Experience
1-5 years overall; minimum 9 months international BPO customer service experience mandatory
Education
Graduate or Undergraduate; graduation not required
Communication
Excellent verbal and written English communication
Typing Skills
Good typing speed
Shift Availability
Comfortable with night shifts / US shifts
Salary & Benefits
Salary Range
Rs. 3 LPA to 4.75 LPA
Cab Facility
Both-side cab facility provided
Working Days
5 Days a week
Job Location
City
Noida, Sector 62
Venue
Tech Mahindra, Embassy Galaxy Business Park, Tower D, Floor B1, Sector 62, Noida, UP
Contact Person
Khilkit / Rashi – 8920014013
Important Dates
Event
Detail
Walk-In Dates
20th July – 31st July 2026
Interview Time
12:00 PM – 5:00 PM
How to Apply
Step
Action
1
Reach the venue between 20th – 31st July 2026, 12:00 PM – 5:00 PM
2
Carry updated resume with HR name (Khilkit/Rashi) mentioned on it
3
Ask for Khilkit or Rashi at the venue, or contact 8920014013
Documents Required
#
Document
1
Updated Resume (with HR name mentioned)
2
Previous employment documents proving international BPO experience
3
Government ID proof
4
Educational certificates (if requested)
Why Should You Apply?
Reason
Detail
Mega Openings
50 openings available across an 11-day walk-in window
Strong Benefits
Both-side cab facility included in the offer
Reputed Company
Opportunity to work with Tech Mahindra, part of the Mahindra Group and a global BPO leader
Flexible Education Criteria
Both graduates and undergraduates can apply
Interview Questions & Preparation
International Chat Process Questions
Q1. How would you handle a customer chat where the tone is aggressive or rude? Explain that you would stay calm and professional, avoid matching their tone, acknowledge their frustration, and focus on resolving the issue efficiently while maintaining service quality.
Q2. How do you manage multiple chat conversations at the same time? Say that you would prioritize based on urgency, use quick-reference notes or macros where allowed, and ensure no customer is kept waiting too long for a response.
Q3. What does SLA mean in a customer service context, and why is it important? Explain SLA (Service Level Agreement) as the agreed timeframe within which a query must be resolved, ensuring consistent and timely customer service.
Q4. How would you handle a technical issue you don’t know the answer to during a chat? Mention that you would inform the customer you are checking further, use available knowledge base resources, and escalate to a senior if the issue is beyond your resolution scope.
Q5. Why is typing speed and accuracy important in a chat process role? Explain that faster, accurate typing helps respond to customers quickly without compromising message clarity, directly improving customer satisfaction and SLA adherence.
Communication & HR Questions
Q1. Tell me about yourself. Keep it short – mention your educational background, relevant international BPO experience, and comfort with chat-based customer support.
Q2. Why do you want to join Tech Mahindra for this Chat Process role? Say that you value Tech Mahindra’s global reputation, are experienced in international customer service, and see this as a good next step in your BPO career.
Q3. Are you comfortable working night shifts or US shift timings? Be honest and confident, since night/US shifts are a mandatory requirement for this international process role.
Q4. Can you describe your previous international BPO experience? Share specifics about the process you worked on, the type of queries handled, and how it prepared you for this chat process role.
Q5. How do you maintain professionalism during a stressful shift? Explain that you stay organized, take short breaks as scheduled, and remind yourself to stay solution-focused rather than reactive during high-pressure moments.
Preparation Tips Before Applying
Area
Tip
Experience Proof
Carry documents proving your international BPO experience, since it is mandatory
Typing Practice
Practice typing speed and accuracy before the interview, as it may be tested
Communication
Practice clear written and verbal English communication
Resume Note
Mention HR name (Khilkit/Rashi) clearly on your resume as instructed
Shift Clarity
Be clear about your comfort with night/US shifts before attending
Timing
Arrive within the 12 PM – 5 PM window on any day between 20-31 July
Frequently Asked Questions
Question
Answer
Is this role open to freshers?
No, a minimum of 9 months of international BPO customer service experience is mandatory.
What is the salary offered?
Rs. 3 LPA to 4.75 LPA, along with both-side cab facility.
What are the walk-in dates and timing?
20th to 31st July 2026, from 12:00 PM to 5:00 PM.
Where is the walk-in venue located?
Tech Mahindra, Embassy Galaxy Business Park, Tower D, Sector 62, Noida.
